1. Information We Collect

To provide the best service, Al-Raufaq collects the following information:

• Personal Information: Your name, email, phone number, and address, shared during online purchases, in-store visits, or registrations with Al-Raufaq.
• Payment Details: Information such as your credit card or other payment details to securely process transactions in-store and online.
• Browsing Data: Details like your IP address, browser type, and pages visited when you interact with Al-Raufaq’s website.

2. How We Use Your Information

At Al-Raufaq, we use your information for:

• Order Processing: To ensure seamless delivery of your orders.
• Customer Support: To send updates, confirmations, and special offers from Al-Raufaq.
• In-Store Assistance: To provide personalized services when you visit our physical store.
• Improving Services: To enhance your experience both online and in-store at Al-Raufaq.
• Security: To protect Al-Raufaq and its customers from fraud or unauthorized activities.

3. Cookies

Al-Raufaq uses cookies to personalize your online experience and collect analytics to improve our website. You can manage your cookie settings in your browser.

4. How We Protect Your Information

Al-Raufaq employs advanced security technologies, including encryption and secure servers, to safeguard your data. While we strive to protect your information, no system can be entirely foolproof.

5. Third-Party Services

Al-Raufaq works with trusted partners for payment processing, shipping, and website analytics. These third parties are obligated to use your information only for the services they provide and to keep your data secure.

6. Returns & Exchanges

At Al-Raufaq, due to the personal nature of our products, we do not accept returns or exchanges. All sales are final. We encourage you to carefully review product details before purchasing online or in-store.

7. Your Rights

You have the following rights regarding your personal information with Al-Raufaq:

• Access Your Data: Request a copy of your personal information.
• Correct Your Data: Request updates to any incorrect details.
• Delete Your Data: Ask Al-Raufaq to delete your information, subject to legal requirements.

8. Changes to This Policy

Al-Raufaq may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be shared with you.

9. Contact Us

If you have questions or concerns about Al-Raufaq’s Privacy Policy, please reach out to us:

Phone: +92 336 3497523
Emial: support@alraufaq.com

Visit Us: Cliff shopping mall, teen talwar, Block 8 Clifton, Karachi, Karachi City, Sindh 75600

Thank you for trusting Al-Raufaq. Whether online or in-store, we are dedicated to providing you with an exceptional fragrance experience.